Privacy policy

Who this covers

If you open a store with us, or contact us, MomenShop decides how your information is used.

If you buy from a store on MomenShop, the store owner decides how your order details are used, and we keep them on the owner's behalf. Please ask that store first about your order or your details.

What we keep

• Store owners and staff: name, email address and sign-in details. Passwords are stored only in a protected, scrambled form.
• Stores: store name, logo, colours, products, photos, delivery settings and contact details the owner adds.
• Customers of a store: name, phone, delivery address, city, email if given, order notes and what was ordered.
• Subscriptions: plan, dates, amount, how it was paid and notes about payments.
• Messages you send through our contact form.
• Technical records: IP address and the actions taken in dashboards, kept for security and to investigate problems.

Why we use it

• To run stores, take and show orders, and let customers follow their order.
• To sign people in and keep accounts safe.
• To manage subscriptions and answer messages.
• To send emails needed for the service, such as order and password emails.

What we don't do

We don't sell personal information. We don't use advertising trackers on our website or on stores. Customers don't enter card details on MomenShop.

Cookies

We use only the cookies needed to make the service work: one keeps you signed in, and one remembers your language. A customer's bag is kept in their own browser.

Who helps us run the service

• Cloudflare: hosting, security, domain names and photo storage.
• Hostinger: the server that holds our databases.
• Mango Mail: email.
• WhatsApp: only when someone chooses to send or receive an order message there. WhatsApp's own terms then apply.

These companies may process information in other countries. We share only what each one needs to do its job.

How long we keep it

We keep information while a store or account is active. When a store closes, or you ask us to delete something, we remove it unless we must keep it, for example payment records. Copies in backups can last longer before they are replaced.

Your choices

You can ask to see, correct or delete your information by writing to privacy@momenshop.com. Store owners can change most of their details in their dashboard.

If you are a store's customer, contact that store first. If you can't reach it, write to us and we'll help.

Changes and contact

If we change this policy, we'll update the date at the top of this page. Questions? Write to privacy@momenshop.com.